How to swap your iPhone 6s for the new iPhone 7 using the iPhone Upgrade Program

If you used the new iPhone Upgrade Program to get your iPhone 6s, you will probably be wondering how to swap it for the new iPhone 7 when it comes out next month.

Since this is the very first year that the Upgrade Program has been active, I was wondering the same thing, so I went online to get some answers from the always helpful Apple Store Specialists.

Here is the full transcript:

Tuesday, Aug 30, 2016 06:48 PM
Duration: 9 minutes 51 seconds

Apple:
Welcome to Apple.
What can we do for you today?
Ivan:
Hi, I wanted to know how will the iPhone Upgrade Program work when a new iPhone is released. How will I be able to exchange my iPhone for a new one?
Apple:
Please wait while I connect you with an Apple Specialist.
Kaitlyn:
Welcome to the Apple Online Store! My name is Kaitlyn! I can absolutely help with your iPhone Upgrade Program questions.
Are you currently on the iPhone Upgrade Program?
Ivan:
Yes, I am.
Kaitlyn:
Okay great! So the way it works if a new phone is released is easy! It goes like this:
If you have made 12 or more payments, you are able to visit a retail store to trade in your phone and get the newest model. If you haven’t made 12 payments, then you can make a payment totaling the difference from the amount of payments you have made from 50% of the balance of the phone. So say you’ve only paid 6 months, you would need to make another payment equal to 6 months to upgrade. Makes sense?
Ivan:
Yes, I actually used the Check Upgrade Eligibility tool on apple.com and it says I’m eligible for a new iPhone today, which I assume it means I paid 12 or more payments already, is that correct?
Kaitlyn:
If it’s showing that then yes, you would be eligible to upgrade when a new phone when it comes out! You would just trade in at the retail store.
Ivan:
And do I have to bring the original box and accessories (charger, headphones, etc.)?
Kaitlyn:
Nope! Just the phone in good working condition is all that’s required.
Ivan:
Awesome! At the moment of the exchange, will I get a whole new box? including a new charger/headsets?
Kaitlyn:
You sure will! You’ll get everything you did the first time you set up the program.
Ivan:
Great, so when the preorder date is announced for a new iPhone, I guess I’ll have to go online and request an appointment like I did when I enrolled in the program, is that right?
Kaitlyn:
I don’t know for sure if there will be an appointment slot online if a new phone releases, that’s something we just have to wait and see. Since we haven’t announced a new phone release we don’t have any details on how anything is going to go.
Ivan:
Ok, thanks for your help!
Kaitlyn:
You’re most welcome! Was there anything else at all that I could help out with today while you have me?
Ivan:
No, thanks so much for your time!
Kaitlyn:
Glad I could help out! Thanks for contacting the Apple Online Store. It was a pleasure speaking with you. Have a great day!

Even though the Apple Specialist couldn’t answer my last question, I bet the process will be the same as last year: on the pre-order day (most likely Sept 9th at 00:00 PDT), you will be able to go online and schedule an iPhone Upgrade Program appointment on any Apple Store to make the exchange on launch day (most likely Sept 23rd).

Now, will Apple surprise us next Wednesday? One more week to know!

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