Every time I go back home to Spain, I spend a considerable amount of time tuning up my family’s devices. My mom’s Surface is stuck on some big update, my dad’s phone doesn’t have the Weather app that he wants, etc. Technology nowadays is more complicated than it should be, and older generations are not usually well equipped to troubleshoot issues. Nonetheless, most tech companies are working towards a future without complicated user interfaces, a future controlled by natural language commands that even a 5 year old can master. Artificial intelligence is at the center of this future.
2017 has been the year of the smart speaker. Amazon’s Echo Dot and Google’s Home Mini are currently selling for around $30, which makes them a popular Christmas gift. Using an Artificial Intelligence (AI) has never been cheaper and it’s finally reaching critical mass.
Companies are investing on AI more than ever: natural language recognition still has to improve a lot, but the current algorithms are already impressive. My favorite example: it’s now possible to ask “how long would it take me to get to Starbucks on 15th Ave?” and get an accurate response with the right assumptions. What a time to be alive!
All of this progress comes with side effects: having to learn how to talk to a machine. Often, people start talking without the wake-up keyword, and sometimes they forget to check if the device is actually listening, getting confused when there is no response to their inquiry. Talking to a machine is not easy and usually, very unsatisfactory.
Perhaps that dissatisfaction is what makes us be less aware about our manners when addressing an AI. What would you think if someone interrupted you mid-sentence with a sudden “STOP”? What if someone kept giving you orders relentlessly, never pausing to thank you? That’s how most of us talk to AI’s like Alexa or Siri, never saying “please” or “thank you”.